Biggest Regret
Dvienna
10/10/2021
purchased through another store but feel compelled to warn. bought july 19,2020 delivery in august. one year two months later bearings went out. two months out of one year warranty and no compromise. had service come out through samsung. great service. 130.32 out of pocket for diagnostic, to know bearings are out (sounded like a helicopter taking off) needed new drum and back piece. couldn't find back piece out or no longer making. samsung was able to find.... so here i am 475 or so out of pocket for a repair. i see this is a big problem with this machine. never again!!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Biggest Regret
Dvienna
10/10/2021
purchased through another store but feel compelled to warn. bought july 19,2020 delivery in august. one year two months later bearings went out. two months out of one year warranty and no compromise. had service come out through samsung. great service. 130.32 out of pocket for diagnostic, to know bearings are out (sounded like a helicopter taking off) needed new drum and back piece. couldn't find back piece out or no longer making. samsung was able to find.... so here i am 475 or so out of pocket for a repair. i see this is a big problem with this machine. never again!!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Biggest Regret
Dvienna
10/10/2021
purchased through another store but feel compelled to warn. bought july 19,2020 delivery in august. one year two months later bearings went out. two months out of one year warranty and no compromise. had service come out through samsung. great service. 130.32 out of pocket for diagnostic, to know bearings are out (sounded like a helicopter taking off) needed new drum and back piece. couldn't find back piece out or no longer making. samsung was able to find.... so here i am 475 or so out of pocket for a repair. i see this is a big problem with this machine. never again!!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not built to last more than 5 years
Boymomma
9/28/2021
was great while it worked, but suddenly it started to make a loud noice when spinning. broken bearing, more expensive to fix than to get a new one. sad to see a perfectly good looking machine end up in a landfield. would have been ok with there was any sort of warrantly offered on the very expensive repair.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not built to last more than 5 years
Boymomma
9/28/2021
was great while it worked, but suddenly it started to make a loud noice when spinning. broken bearing, more expensive to fix than to get a new one. sad to see a perfectly good looking machine end up in a landfield. would have been ok with there was any sort of warrantly offered on the very expensive repair.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
2nd Samsung Washer Lasting Just 3 Years
Just D Fax
8/3/2021
decided to give samsung a second chance and bought a second washer after being in my brand new home just 5 1/2 years and the washer stopped spinning and displayed the 3e code which i've heard was quite common after researching. i reached out to samsung and spoke with overseas support who sounded as if i was the 32nd person that day with this same code and said it would cost $100 just to look at it as it was (conveniently for them) "just outside of the warranty period. the wait list was over 2 weeks long so bought a whirpool washer off facebook marketplace for less than one hundred dollars which, as it turns out, is now our "new" washing machine as (just like our first samsung washer) would cost over five hu
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Terrible maintanence
Matt
7/19/2021
the washer works fine... the issue is the maintanence. the debris filter is impossible to remove. you'll cut up your knuckles and have to use so much force pushing in then turning left that you'll break the housing unit for the debris filter. terrible filter. for that reason alone, avoid his model. you can do internet search for samsung debris filter can't remove or something along those lines... and see how much of a pain it is.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Don't do it!
Frustrated Housewife
2/5/2021
there are barely enough words to describe the level of frustration, disappointment and time wasted on buying this washing machine. after multiple visits from a 3rd party contractor trying to fix the washing machine - after they identified significant internal damage...you would think that they would be able to fix the issues, and have a normal, relatively quite washing machine. clearly i was wrong. i am now out of warranty, and waiting for the day that my machine explodes, and i will buy a new one...not samsung!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
tub out of round
grm015
1/8/2021
4 yr old washer and inner tub out of round. 600.00 to repair. tech tells me samsung washers do this all the time. junk
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
I'll never use a front load washer again
Chip
12/29/2020
almost 6 months after purchase this machine started leaving stains on clothes. discontinued using liquid softener, cleaned the boot after every use, reduced load size, still leaving stains on the whites. never experienced issues like this with any other machine. finally replaced it after only a year with an lg top load. problem solved.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
5yrs and counting
Cleanliness 4Me
11/18/2020
It's my old faithful. Well lol not old yet but I plan on keeping this baby until it doesn't tick anymore. Never used a heavy load but that's my superstition since using top loaders. Already recommended it to a bunch of family members. Easy to use. Could be slicker but I guess that's why the newer ones are seamless. I can wait for an upgrade.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Not happy
Linda
11/4/2020
i bought a samsung washer and dryer 4 years ago. now my washing mashing is making loud noises in the spin cucle and shakes. ive done all the recommendations to fix it bit still is noisy. not happy...
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor Quality front load washer product
Linda
10/15/2020
purchased the samsung 5200 washer in 2016 for our condo in florida. spend aprox 5 weeks there per year. wash 5 to 6 loads a season/year for us until retirement. last year the door started to [not unlock], then after that the touch panel would not light up every time. now, not at all. i called samsung to see about a new control panel replacement, which appears to be the issue. samsung said they could schedule a service person, but would be at our expense. we paid 750.00 dollars for the washer, 20 loads of clothes, do the math and i am upset, to say the least! a new circuit board is 180.00, plus a service call and labor fee, for a washer that looks brand new, just delivered. terribly disappointed in this product.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Didn't last long
Unimpressed
10/10/2020
i logged on to the review page and the 1st review is exactly the same issue as mine. a review titled "longevity". well mine lasted 2.5 years before the drum bearing went out. i feel bad for the writer of that review, fortunately we have a home warranty that is paying for the expensive repair. i was so hoping they would just replace it, but i guess i will start saving for a new one in another 2.5 years
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Junk, don't waste your money
jkall
9/14/2020
the seal holds moisture which makes the drum smell no matter how many times you clean it. it also puts grease marks on your clothes. the extra warranty they sell you does not cover smell and damage to your clothes. i learned my lesson. never again samsung. really junk!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Unreliable
WasSamsungFanNotAnymore
9/6/2020
our experience with samsung as a company is less than reliable. from cell phones to now appliances, we were entirely a samsung fan. the drain pump has failed 15 months into service and we're being told we're on our own. we understand the concept of warranties but we bought a top tier product expecting it to operate longer than 15 months. now samsung is telling us it's our problem. ok, we'll be buying more reliable products (from reliable companies) from now on.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Have to babysit my washing machine
sonicsarah
8/27/2020
worked great for about 6 months. now it struggles to balance itself with every load. i had a repairman come look at it, and he showed me a clip inside was loose, so he put it back into place. however, after a load or two, it went right back to the problems. i'm not going to tear my washing machine apart every time i do a load of laundry. so, to remedy this, i never get to use "high" spin speed. i'm usually stuck on low or no spin, but i still have to check it and rearrange clothes constantly to get it to finish the load. it can take over 3 hours to do a normal load if i don't do this. hard to get anything else done when i'm constantly have to check on the washing machine. can't run it when leaving the house this way. i love your gadgets, but i am not impressed on your appliances.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Fail from the start
adam
8/24/2020
on our first washing attempt after setup, the machine violently shook itself across the floor ripping out the drain and powecord. upon making sure that it was level and adding gripping pads to the feet the second run did much the same as the detergent tray and main door flung open.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great if yu want a washer that only works for 2yrs
MORGAN
8/6/2020
i have only had my samsung washer for 2 years & it is now broken. it can make it through a wash cycle, but when it tries to run through a rinse or spin cycle, it shuts off about 2 minutes in and then immediately starts back up and restarts the cycle. my husband went through all the troubleshooting options & looked on youtube because he is pretty handy but we can't find a solution. we requested a tech, & they can't get here for 2 weeks. i contacted samsung customer care & they were no help at all. they said it could be a motor issue, & the motor is under warranty, but i will still have to pay for labor, which will cost at least $200. this is not the quality product i expected. i may just get rid of the washer & dryer and buy a new unit from a different company.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Leaking in year 4
JAKE CAMPSHURE
8/2/2020
frustratingly, we're having water drain onto the floor with every load now. looks like a seal is worn off and now we're concerned about damage as the water isn't getting to our drain.
of course, the warranty ran out a year ago for things like this. is there anything that can be done?
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Dont buy
Chris
7/20/2020
had less than a year, dryer started squealing and called for warranty. they said that the warranty expired before i even bought the units. every appliance in my house, tvs and cellphones are samsung. will not purchase another samsung product.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Have to replace after 4 years~
JESSICA OBRYAN
7/11/2020
absolutely unbelievable! i have to replace this washer after 4 years because it is cheaper to replace than it is to fix. same issue as another review, bearings need to be replaced and the repair estimate was $900! why can't companies make things to last anymore! terrible. time to look for a new washer. sigh...
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Garbage washer
Tony
6/20/2020
wash is a little over 2 years old. it wasnt used the first year as it was in storage. we have maybe 100 loads through it and keep getting error codes. for $600 and minimal use we should have problems. talked to lowes said sorry over a year old your out of luck. will be replacing with a different brand. samsung let us down on this one.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Terrible- Do not buy
KRISTIANN FRY
6/17/2020
after about 6 months of use the washer is not working and produces an error in display that doesn't align with any of the published error codes. i've called samsung for support and because the product is not under warranty even though it has only been used for 6 months total (i got brand new with my house i purchased and because the sellar purchased this 2 years ago- its no longer covered under samsung warranty). the cost for the registered samsung technician to come and diagnosis the issue and repair it will cost more than it is for me to buy a new unit. absolutely ridiculous. i would not recommend any samsung appliances to anyone!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Burnt my clothes
Ama4
6/15/2020
ive had this for 5 years only. the childlock button is always on. ive tried resetting the machine several times. it runs fine but now it is burning my clothes so i will need to have a technician come out. i wouldnt recommend this machine.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Never Samsung - warrantability of merchantability
DAVID JOHNS
6/15/2020
only over 4 years old and completely "dead". the bearings are out, cost for labor estimated between $500 and $1200, we had to replace the master control board after year 1. seems thousands have this defective issue with loud noise during spin cycle, our drum won't turn now at all. it sounded, when the drum did turn, like an airplane in our house.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
After 13 months, washer wont work anymore
maggie
5/31/2020
my problem was, after owning it for 13 months, only 1 month pass my manufacture warranty the machine is broken now. i can't choose by turning the knob, it doesn't start, it literally stopped working.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Guaranteed to fail with light use
Nick
5/17/2020
expense; not built to last. use 2x/wk moderate load.
rinse water inadequate leaving dirty wash.
now washer spins but does not agitate.
will never buy another samsung product.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Disappoint selection
JAYLA
4/29/2020
no power and bad distribution, taking for ever to finish.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Best washer I have owned
Cleaner214
4/7/2020
this has been the best washer i have ever owned. the clothes come out thoroughly clean and never have any residual dirt, stains, or grime like my old washer.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Used 3 times and not working
Kristin
3/28/2020
we are getting a constant sud or 5e error. called for help, did everything they said and it is still not working. 5 hours of you tubing and working on it ourselves, nothing. very disappointed.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Clothes dont come clean
Anon
3/22/2020
even on the hottest heavy duty setting with extra rinse, clothes dont come clean.
i have to wash them twice.
i believe its the lack of water and slow agitation.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Clothes dont come clean
Anon
3/22/2020
even on the hottest heavy duty setting with extra rinse, clothes dont come clean.
i have to wash them twice.
i believe its the lack of water and slow agitation.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
3 years for$800
Mike
3/9/2020
bearings went bad after only 3 years, very disappointed.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Will never buy another samsung washer again!
Jesse
3/8/2020
ive experience the worst with this washer. when its in spin cycle, the washer will vibrate so much that it will move and make a loud noise. the service technicians who inspected the washer are a joke
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Leaking after 3 years
Heather
2/25/2020
started leaking after only 3 years. live alone. no kids. only did 1 or 2 loads a week. cleaned it regularly. reported it to samsung but they didn't care-outside warranty period. product doesn't last.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Terrible!
unhappy
2/25/2020
absolutely the worst washer i ever owned. it would never fully spin. i had repairman out >8 times and samsung customer service was absolutely useless. never again will i purchase samsung
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Expensive Junk
Darcy
2/8/2020
this washer has smelled so bad. i have put it on the clean washer cycle, (4 hours btw), with washer cleaner in it and it still smells horrible. it shorts out all of the time. horrible buy.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Costly fail
cjjeepercreeper
1/5/2020
we've had this machine 14 months and of course, right after the warranty expired we had a major failure. the rear tub bearing has failed and we now have a several hundred dollar repair bill.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Water stops draining then floods our house
Mad M
12/19/2019
won't drain water. had machine only 3 years, this happened twice. what do we do?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
terrible unit. a cement mixer is quieter
Bucky
11/7/2019
noisy. samsung tech looked at it and said it was in spec. if that is true then it's a joke.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Cleanest my cloths have ever been.
Drew
9/10/2019
i was nervous about getting a front load washer because i have heard a lot of bad reviews, not in this case, this by far is one of the easiest to use and it does a great job getting everything clean.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great buy
Tranzcend3nce1
8/21/2019
i love this washer. it washes all my clothes flawlessly every time. the washer is pretty quite as well as long as you have it leveled properly.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Longevity??
Samsung unfan
8/17/2019
unit ran well 2 years, then clothes came out wetter. spin cycle repeated multiple times. a tech told me it needed a drum bearing! not a cheap fix!!! two years, really!! not recommended at all!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Dryer died after only 13 months
beagleracing
8/14/2019
almost exactly one month out of the 12-month warranty the dryer died. my washer/dryer combo replaced a set of kenmores that i purchased at sears in 1998.....and they still worked.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Simple, efficient, works great, dependable
elizjo
7/28/2019
great washing machine! easy settings, quiet, dependable. self clean is a plus. highly recommended.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Big Washer!
CaMJa
7/13/2019
this one is bigger than expected-holds lots of bedding & large loads of clothes. spin causes some rocking-probably needs to be leveled again-once it gets going the rocking stops.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Hated it
MJNH
7/9/2019
never would spin right. absolutely hated it! couldn't even sell it to a repairman! he said he already had 6 on the floor. good luck!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Doesn't last
BurlesonCustomer
7/1/2019
this has been a great washer for 16 months. but when i buy a large appliance, i expect it to last at least 5 years with no problems. won't buy another samsung washer.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Stops in spin cycle, can't open door.
Nicknameblocked50
7/1/2019
must manually drain water before spin cycle can be resumed or before door can be opened. first time samsung washer/dryer owner and unless samsung has a fix for this problem it will be the last.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
